"117 reviews — 1.1× the UK average. And every one earned."
The Henshaw Fox Reputation Story
Henshaw Fox have been named a Trusted Agent 2026 winner. Out of more than 20,000 offices benchmarked, the data — real customers, real reviews, real results in Romsey — earned them the accolade. Unlike most industry awards, winners are independently verified and no agent pays to enter.
Make sure you have the right branch
Trusted Agent recognition is office-specific. Check the town and branch on the winner page before contacting an agent with a familiar brand name. If the location differs from the one you intend to use, find that office's own record rather than transferring this award to it.
Trusted Agent programme guidance. Editorial explainer, not new research.
Use the award and recent reviews for different questions
The award identifies a recognised office from the 2026 assessment. More recent reviews can help you ask about the service customers have experienced since then; recency also features in the programme methodology. This editorial guide does not announce a new assessment or an updated rating.
Trusted Agent programme guidance. Editorial explainer, not new research.
Customer feedback includes the agent's response
How an office responds to reviews forms part of the programme's assessment. Read replies to critical feedback as well as praise when considering a Trusted Agent winner. A courteous answer is useful context, but ask directly about any unresolved concern that could affect your instruction.
Trusted Agent programme guidance. Editorial explainer, not new research.
Keep each review source in view
Trusted Agent's published methodology draws on several review platforms. A figure from one platform should be read as that platform's feedback, not as the entire award score. Check the source attached to a rating before comparing it with another office's profile.
Trusted Agent programme guidance. Editorial explainer, not new research.
Look at the evidence behind a star rating
The programme considers both review quality and the amount of feedback available. Neither a small set of perfect reviews nor a large review count tells the whole story. When shortlisting a Trusted Agent office, read individual accounts to see whether they concern selling, letting or another service.
Trusted Agent programme guidance. Editorial explainer, not new research.
Henshaw Fox was named a Trusted Agent 2026 Trusted Agent winner on 7 July 2026.
The Trusted Agent 2026 winners were revealed at ICC Newport on 7 July 2026, after a benchmark of more than 20,000 UK estate agent offices on performance data (how well agents sell and let homes in their area and other key factors like time to sell and fall-throughs) and customer-satisfaction data (reviews on platforms like Google, Facebook, Trustpilot and Feefo). Henshaw Fox was one of them.
Trusted Agent is powered by ViewAgents, a company that specialises in benchmarking estate agent performance across the UK.
Each office is scored on a combination of performance data — how well agents sell and let homes in their area and other key factors like time to sell and fall-throughs — and customer satisfaction, based on reviews on platforms like Google, Facebook, Trustpilot and Feefo, across the 20,000+ UK estate agent offices on the platform.
Offices are ranked into three tiers. Platinum is the top 2% of UK estate agents. Gold extends the group to the top 5%. Trusted Agent extends it to the top 10% overall. No fees. No entries. No submissions. Just data.
Henshaw Fox placed in the Trusted Agent tier nationally.